Refunds & Returns Policy

We accept returns for exchange or store credit within 7 days from the date of purchase. If you are not satisfied with your purchase, you may request a refund (minus a 20% restocking fee) within 3 days from the date of purchase.

To request a refund, please contact our customer support team at shop@astropawn.com. You may be asked to provide proof of purchase and return the Product in its original condition and packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Non-Returnable Items

Certain Products are not eligible for return or refund, including but not limited to:

  • Ammo
 

Return Shipping

Our return shipping policy is designed to make your shopping experience hassle-free and convenient. If you’re not completely satisfied with your purchase, simply follow these easy steps:

  1. Contact our customer service team within 15 days of receiving your order to initiate the return process.
  2. Carefully package the item(s) you wish to return, ensuring they are in their original condition and packaging.
  3. Fill out the return form included with your order, including the reason for the return.
  4. Ship the package back to us using a trackable shipping method of your choice.

Once we receive your returned item(s) and verify their condition, we will process your refund or exchange as per your preference. Please note that return shipping costs may apply, except in cases of defective or damaged items.

For further details or assistance with your return, please don’t hesitate to contact our friendly customer service team. Your satisfaction is our top priority, and we’re here to make sure you’re delighted with every aspect of your shopping experience!”

Astro Pawn
5517 Broadway St Suite J
Pearland, TX 77581
281-997-7296

 

 

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